How do I return an item?

Our returns procedure is as follows:

1. In the event that broken goods are received, notification should be emailed within 24 hours of receiving the goods (Our delivery firm's Insurers only cover your goods if you have signed for them and have reported breakages within 24 hours) therefore failure to check your goods quickly could result in you being responsible for the cost of returning the goods. The faulty goods will be collected and replaced at our earliest convenience. This does not affect the consumer’s statutory rights.
2. In the event that the consumer decides that the goods ordered are not what he or she wants, an email must be sent to us within 3 days of receipt, that the goods are being returned in unused and "New" condition (if there is a seal on the box and this is broken it will not be classed as returned in "New" Condition and a charge will be made). You will then be notified of the returns address. On receipt of the goods (In unused and "New" condition), Causeway Koi undertake to refund the purchase price less the delivery cost. It is the customer’s responsibility to pay for the return of the goods.
3. All products on the Web Site come with a manufacturer's guarantee which is valid from the date of delivery. In the event of goods becoming faulty within the specified guarantee period, notification should be sent to us that the consumer is returning the goods and should state the reason for their return and quote the order number. Please note that proof of purchase must be included with the returned item. Our suppliers will not allow us to do anything under the guarantee without it. The customer is responsible for the cost of returning the goods. Causeway Koi undertakes to repair or replace these goods, as appropriate, and redeliver them free of charge. This does not affect the consumer’s statutory rights.